What are Time Rules

Time rules are a feature that allows you to set up rules that operate automatically at regular intervals. They execute processes periodically on tickets that meet specified conditions.

Main Features and Use Cases

For example, you can automate tasks like “Check unhandled tickets every hour and send alerts.” This helps prevent oversights and missed tickets.

Main Benefits

Key Points:

  • Set up automatic rules that execute periodically
  • Send automatic alerts for unhandled tickets
  • Prevent oversights and ensure response quality
  • Reduce agent workload
  • Support SLA compliance