Overview of Search & Replace

A function that searches the content of received tickets and automatically replaces specified strings with other strings. Useful for standardizing common terminology and correcting typos.

Use Cases

For example, you can automatically correct “Product A” to “Product Name: A Series” to standardize brand terminology and expressions. This reduces agent workload and maintains consistent communication.

Key Features and Benefits

Key Points:

  • Search and replace message content
  • Standardize terminology and correct typos
  • Manage expressions that protect brand image
  • Automate tasks for improved efficiency
  • Provide consistent customer support