Overview

This explains how to add BCC addresses to emails in LiveAgent.

BCC Addition Limitations

While there is no direct option to add BCC addresses to emails sent by agents from LiveAgent to users, equivalent functionality can be configured through “Rules”. Ticket IDs and email content can be referenced using variables.

How to Configure Rules

Rule Creation Steps

In “Settings” > “Automation” > “Rules”, create a rule as shown in the screenshot below.

Important Notes

Action Name Display

*Note: The “send mail” action may also be displayed with the translation “send email to the recipient on the right” in some cases.