Overview of SLA Compliance Report

What is an SLA Compliance Report

The SLA Compliance Report is a feature that measures and analyzes whether Service Level Agreements (SLA) are being adhered to. It allows you to clearly understand on-time response rates and violation counts.

Main Functions of SLA Reports

For example, if you guarantee an initial response within 24 hours, the system can automatically calculate the achievement rate and list cases that didn’t meet the requirement. This enables early detection of areas that need improvement.

Importance of SLA Compliance

This is an essential feature for maintaining trust relationships with customers, allowing transparent management of contract compliance status.

Key Points of SLA Compliance Report

Main Features

  • Automatic measurement of SLA compliance rates
  • Clear visualization of violation counts
  • Early detection of areas requiring improvement
  • Maintenance of trust relationships with customers
  • Essential for compliance management