Overview of Unlimited Call Recording

LiveAgent’s call recording feature provides a system that can store all calls without limits. This is an essential function for improving support quality, educational purposes, and compliance requirements.

Main Benefits of Call Recording

Agent Training and Quality Improvement

Recording data can be used for training purposes, allowing agents to review past conversations and identify areas for improvement.

Troubleshooting and Evidence Preservation

In case of disputes with customers, recordings can be presented as evidence.

Benefits of Unlimited Recording

Flexibility and Scalability

With unlimited recording capabilities, businesses of any size can use the system with confidence.

Long-term Customer Relationship Building

The ability to store all past interactions contributes to building long-term customer relationships.

Key Feature Points

  • Record and store all calls without limits
  • Available for agent training and quality improvement
  • Effective for fact verification and evidence presentation during disputes
  • Compliant with compliance requirements
  • Supports long-term customer relationship maintenance