Overview

The feedback board is a system that allows customers to easily post opinions and ideas, serving as a feature to leverage customer voices for product improvement.

Main Features

Feedback Submission

Install “feedback buttons” on web pages to enable customers to easily submit improvement suggestions and ideas.

Ticket Management

Customer posts are automatically generated as tickets, allowing staff to immediately review and respond.

Voting System

Other customers can vote on posts, visualizing which suggestions should be prioritized.

Benefits

Enhanced Customer Communication

  • Prevent overlooking requests
  • Demonstrate transparent development approach

Contribution to Product Improvement

  • Gain insights for development and FAQ improvements
  • Increase customer engagement and satisfaction

Feature Details

Feedback Reception Methods

  • Accept submissions through feedback forms and buttons
  • Easily convert submissions into tickets for response

A feature that provides a feedback board where customers can easily post opinions and ideas, and manages this content as votes and tickets. This makes it easier to reflect customer voices in products and encourages engagement in development and support.

For example, by installing “feedback buttons” on web pages, when customers submit improvement suggestions and ideas, they are automatically generated as tickets that staff can immediately review and respond to. Furthermore, other customers can vote on posts, visualizing which suggestions should be prioritized.

This strengthens communication with customers, prevents overlooking requests, and conveys a transparent development approach.