What is an Internal Knowledge Base

A feature that allows you to create employee-exclusive self-service resources by consolidating internal information, guides, and procedure manuals for employees. It contributes to streamlining onboarding and troubleshooting processes.

Benefits of Use

During new employee training, system changes, or when access to internal know-how is needed, staff members can quickly obtain information by referencing the internal KB. Additionally, using category structures and search functions, anyone can speedily access the information they need.

It functions as infrastructure that supports agent work quality and speed from within the organization.

Key Features

  • Build internal-exclusive knowledge bases
  • Organize and share guides, policies, FAQs, etc.
  • Utilize for business training and onboarding
  • Quick access to information through category and search functions
  • Contributes to improved agent efficiency and quality