What is Multi Knowledge Base

A feature that allows you to independently manage multiple knowledge bases (portals) by product or brand. You can deploy optimized KBs for multiple sites with a single LiveAgent account.

Benefits of Use

For example, you can build one KB dedicated to Product A and another dedicated to Product B, providing each with designs and URLs tailored to their respective brands. Management is centralized through a common administrative interface, reducing operational overhead.

For companies expanding across multiple brands or languages, this offers improved flexibility and efficiency in management.

Key Features

Key Points:

  • Independent management of multiple KBs/portals possible
  • Customization support for each brand or product
  • Unified operations through common management
  • Individual domain and design settings possible
  • Optimal for multi-language and multi-brand deployment