Knowledge Base - FAQ Overview

Knowledge Base is a flexible and powerful feature for building information platforms for customers.

Main Features and Characteristics

A feature for building customizable information platforms that consolidate articles, forums, feedback boards, and more for customers. Theme and design settings are also flexibly configurable.

Flexible Content Management

For example, you can organize FAQ articles by category and set images, attachments, and styles for articles as needed. You can also create private internal articles for agents, expanding the scope of information sharing.

Benefits and Effects

You can quickly build a high-quality knowledge hub that functions as the “face” of customer support.

Key Features

Points:

  • Integrates FAQ articles, forums, and feedback
  • Design themes are also customizable
  • Flexible management of public/private content
  • Unified management of customer/agent information
  • Contributes to reducing inquiries by promoting self-service resolution