Knowledge Base Feature Overview

The FAQ/Knowledge Base feature built into LiveAgent is a tool for companies and organizations to dramatically improve customer support efficiency. By publishing categorized articles and manuals on the web, it enables clear and understandable information delivery to users.

Key Features

With powerful search functionality, it promotes user self-service and can significantly reduce the number of inquiries. The main features include:

  • Quick information access through keyword search
  • Article organization by category
  • Intuitive interface compatible with multiple devices
  • Continuous article updates and optimization

Article Positioning

The article you are currently viewing is a Knowledge Base article. The Knowledge Base functions as a self-support platform for customers to solve problems on their own. Companies can effectively publish frequently asked questions (FAQs), detailed operation manuals, troubleshooting guides, and more.

Specific benefits include:

  • Reduced customer support burden
  • 24/7 information availability
  • Improved user experience
  • Reduced support costs

The Knowledge Base feature is not merely an information delivery tool, but a strategic solution that supports ongoing communication with customers.