Complete Overview of the AI Chatbot Plan

Achieving Ultimate Customer Support 24/7/365

SmartWeb’s AI Chatbot Plan is an innovative solution that leverages the latest AI platform “FlowHunt” and LiveAgent’s chat system to automatically answer frequently asked questions even outside business hours and holidays. Complex questions that AI cannot handle are smoothly transferred to human staff through the “escalation function,” allowing small and medium-sized businesses to build comprehensive customer support systems comparable to large enterprises at low cost without inconveniencing customers.

1. Revolutionary Support System Operating 24/7/365

Non-Stop Customer Service

Fully Automated 24-Hour Response Whether it’s 2 AM, New Year holidays, or Obon vacation, the AI chatbot continues customer service without rest. It can normally be used casually as anonymous chat, and by registering an email address in advance, continuous support linked to customer history is also possible.

Detailed Amazing Response Capabilities

  • Can simultaneously converse with 100 customers
  • Instant response with zero wait time
  • Always polite responses without becoming emotional
  • All AI conversations are automatically converted to tickets for complete visibility of response status

2. Accurate and Reliable Answers Through Latest Technology

Innovation of RAG Technology

FlowHunt adopts the latest mechanism called RAG (Retrieval-Augmented Generation) technology.

Detailed Explanation of RAG Technology

What is RAG Technology? An abbreviation for “Retrieval-Augmented Generation,” this technology first searches for accurate information from your company’s documents before the AI responds, then creates answers based on that information.

Advanced Information Management Mechanisms

Knowledge Sources Function

What are Knowledge Sources? A function that manages the “information sources” for AI learning. Your company can freely select and configure information sources such as:

  • Your company’s website (automatically retrieves latest information periodically)
  • Product catalogs and brochures (PDF)
  • Frequently asked questions (FAQ)
  • Internal manuals and technical documents
  • Price lists and specification sheets

3. AI Reliability and Accuracy Improvement

Significant Reduction in Incorrect Answers

According to latest research results, AI chatbots using RAG technology achieve:

  • 42-68% reduction in hallucinations (AI incorrect answers)
  • Up to 89% accuracy in specific fields

4. Continuous Evolution Through Automatic Learning System

Intelligent Information Update Mechanisms

  • Utilize various document formats as-is
  • Always up-to-date information through periodic automatic updates
  • No special conversion work required

5. Global Multi-Language Support

Communication Beyond Language Barriers

Supports customers worldwide through automatic language detection and responses in native languages.

6. Seamless Handoff to Human Staff

Optimal Collaboration Between AI and Human Staff

Through intelligent judgment systems, complex situations and special requests are appropriately transferred to human staff.

7. High ROI Solution

Benefits for Both Customers and Companies

Provides significant value to both customers and companies, achieving customer support efficiency and satisfaction improvement.

8. Comprehensive Support by SmartWeb

Complete Operational Support by Experts

Provides AI chatbots in ready-to-use condition with generous support from Japanese staff.