Chat History Overview

Chat history in customer support is an essential tool that significantly improves the quality and efficiency of communication.

Key Features and Benefits

Search and reference past chat conversations to provide contextually informed responses. Quickly understand customer background even when handling staff changes or consultations spanning across time periods.

Integration with Customer Profiles

Since history is linked to customer profiles, you can immediately check previous agreements and pending matters. This reduces the burden of re-explanation and ensures continuity in customer experience.

Key Features

Efficient Information Management

  • Cross-search past conversations to share context
  • Centrally manage customer profiles and history

Improved Support Quality

  • Streamline handovers during staff transitions
  • Reduce re-explanation burden and improve satisfaction

Additional Applications

  • Can also be utilized for quality audits and training purposes