Internal Chat Overview

Internal Chat is an internal chat system that enables agents to communicate and consult with each other in real-time. Agents can exchange confidential inquiries during customer support and reach quick consensus.

With file attachments and mentions, you can quickly consult with specialists outside your department. This balances both quality and speed in external responses.

Main Features

Real-time Communication

  • Facilitates private communication between agents
  • Enables background confirmation and decision-making even during customer support

Efficient Information Sharing

  • Quick coordination through file sharing and mentions
  • Improves speed while maintaining response quality

Benefits

Improved Work Efficiency

  • Rapid decision-making
  • Smooth information exchange

Knowledge Management

  • Also effective as a foundation for training and knowledge sharing