Overview of Live Chat Features

What is Live Chat

Live chat is a software technology that enables customers to communicate with customer support representatives in real-time. Instead of making phone calls or sending emails, customers can start chatting on the website, making the interaction process more time-efficient.

Technical Features of Live Chat

Live chat plugins are completely browser-based, requiring no software downloads for users to start chatting. In today’s world, implementing live chat plugins is essential for a successful customer service strategy.

Key Benefits of Live Chat

Enhanced Customer Experience

  • Customers receive almost instant answers to their questions
  • Provides real-time help
  • Effortless (for customers)
  • Customers expect companies to provide this

Business Impact

  • Provides competitive advantage
  • Low-cost solution that improves sales, engagement, and retention