What is LiveAgent

Overview

LiveAgent is help desk software developed by Quality Unit and used by over 35,000 companies worldwide. It’s a cloud-based solution for managing customer support efficiently and effectively, significantly improving companies’ customer service capabilities.

Key Features

It’s an integrated platform that enables centralized management of inquiries from various channels including email, phone, live chat, and social media. By managing different communication methods through a single interface, it enhances support team productivity and improves customer satisfaction.

Main Functions of LiveAgent

Multi-Channel Support

  • Email: Efficiently manage traditional electronic mail correspondence
  • Phone: Integration of call records and customer information
  • Live Chat: Enable real-time customer support
  • Social Media Support: Handle inquiries from social media platforms like Facebook and Twitter

By managing inquiries from all channels in one place, it enables consistent communication with customers.

Integrated Management

Customer inquiries can be efficiently managed through a single platform. The ticket management system provides the following benefits:

  • Inquiry tracking and prioritization
  • Automatic distribution and agent assignment
  • Centralized customer information management
  • Easy reference to response history

Other Features

  • Customizable dashboard
  • AI-assisted efficient responses
  • Detailed analytics and reporting features
  • Secure data management

LiveAgent is a flexible solution that meets the customer support needs of organizations of various sizes, from small businesses to large enterprises. With its intuitive interface and powerful features, it significantly improves support team productivity.