Introduction

While it is technically possible to use LiveAgent and FlowHunt directly without utilizing SmartWeb’s construction services, there are several important points we would like you to understand.

Direct Use of LiveAgent

Service Overview

LiveAgent is a global helpdesk software provided by Quality Unit and is available for use worldwide.

Direct Application

  • You can apply directly through the official website (LiveAgent.com)
  • A 30-day free trial is available
  • Basic support will be provided in English

Using Through Interwork

  • 〈Important〉 By applying through this URL (https://www.liveagent.com/#interworkcorp), we can provide free Japanese support
  • Setup assistance and training during implementation are offered as separate paid services

Direct Use of FlowHunt

Service Overview

FlowHunt is also a Quality Unit product that can be used directly, but:

  • All support will be provided in English
  • Building AI chatbots requires a certain level of technical knowledge

About Interwork

Interwork Corporation is the general agent for Quality Unit products in Japan.

Challenges with Self-Implementation

Technical Challenges

  • Integration setup between LiveAgent and FlowHunt
  • Building knowledge bases and preparing learning data
  • Integrating chat widgets into websites

Operational Challenges

  • FlowHunt offers English support only
  • Quick response during troubleshooting
  • Continuous tuning and maintenance

If you are considering self-operation, we recommend first trying a trial through our company to check the user experience and complexity of settings.

If you have any questions or would like consultation, please feel free to contact us. We will provide the optimal proposal for your requirements.