Overview of Department Report

Department Report is a feature that analyzes inquiry status and performance for each department. It enables measurement of efficiency and results at the department level, leading to optimization of the entire organization.

Purpose and Significance of Analysis

For example, by understanding which department receives more inquiries between the technical support department and sales department, you can adjust necessary resources accordingly. Additionally, by comparing SLA achievement rates and customer satisfaction levels across departments, you can formulate improvement strategies.

This is an essential report function for maintaining balance across the entire organization.

Key Analysis Points

Points:

  • Analyze inquiry status for each department
  • Measure performance of each department
  • Utilize for optimizing resource allocation
  • Enable comparative analysis of SLA and satisfaction levels
  • Support efficiency improvement across the entire organization