What are Tag Reports

Tag reports are a feature that aggregates and analyzes tags assigned to tickets. It enables classification and understanding of inquiry content and trends.

Use Cases for Tag Analysis

For example, by aggregating counts based on tags like “billing,” “technical,” and “returns,” you can identify which areas have concentrated problems. This allows you to clarify areas that need improvement and the necessity for new FAQs.

Main Features of Tag Reports

Visualization of Customer Needs

Can be utilized as an effective means to visualize customer needs.

Key Functions and Benefits

Key Points:

  • Aggregate and analyze ticket tags
  • Identify problem trends and concentrated areas
  • Utilize for improvement areas and FAQ creation
  • Visualize customer needs
  • Support data-driven decision making