What is Time Report

Time Report is a feature that records detailed time spent on ticket handling.

Purpose

It analyzes processing time for each agent and department, helping improve productivity and efficiency.

Analysis and Utilization Methods

Processing Time Analysis

For example, by identifying cases with long average processing times and analyzing the causes, improvement measures can be implemented. When specific tasks require significant time, it serves as guidance for reviewing workflows or conducting additional training.

Business Efficiency Evaluation

Business efficiency can be quantitatively evaluated and directly connected to improvement activities.

Main Feature Points

Recording Ticket Handling Time

  • Records detailed ticket handling time
  • Analyzes agent and department productivity
  • Identifies cases with long processing times
  • Utilizes for workflow improvement and training
  • Quantitatively evaluates business efficiency