About Ticketizing Facebook Direct Messages

Ticketization Possibilities

Facebook direct messages can be efficiently managed through SmartWeb’s ticket system. This feature provides the following benefits:

  • Centralized tracking of individual messages
  • Multi-agent response capability
  • Storage of attachments and conversation history

Message Response Details

You can quickly respond to Facebook private/direct messages in the following ways:

  1. Automatic Message Ticketization
  • Received messages are automatically generated as tickets
  • Automatic assignment of priority and responsible agents is possible
  1. Attachment Management
  • Easy sharing of images, documents, videos, and other attachments
  • All attachments are saved linked to tickets
  1. Multi-channel Support
  • Integration of Facebook messages with other communication channels
  • Efficient customer support through a centrally managed dashboard

This system allows you to significantly improve the productivity of customer support on Facebook.