Instagram Integration Overview

Instagram Integration is a feature that allows you to directly receive and process Instagram post comments and account mentions (@mentions) in LiveAgent. It streamlines customer interactions on the visual-centric social media platform Instagram and improves support quality.

Features and Benefits

Automatic Ticketing of Comments and Mentions

When customers leave questions or feedback as comments on posts or mention your account, these are immediately converted into tickets and can be processed just like other inquiries. This facilitates collaboration between social media managers and support staff, reducing response time to customers.

Rapid Customer Response

This enables quick responses to customer voices on Instagram, ensuring you don’t miss potential customer service opportunities.

Key Feature Points

Comment Management

  • Ticketing and managing comments on your account’s posts

Mention Detection

  • Detecting mentions of your account (@mentions)

Integrated Support

  • Processing customer service and social media management on the same platform

Customer Experience

  • Improving customer experience by reducing response time
  • Contributing to maintaining visual brand value