Supported Social Media Platforms

Standard Supported Social Media Platforms

SmartWeb provides standard support for a wide range of social media platforms, streamlining business customer support operations. By automatically converting posts and messages from Facebook, Facebook Messenger, Instagram, X (Twitter), WhatsApp, and Slack into tickets, it enables rapid and centralized customer support.

Features and benefits of each platform:

  • Facebook: Instantly convert comments and posts on business pages into tickets
  • Instagram: Efficiently manage direct messages and post comments
  • X (Twitter): Quickly respond to customer tweets and replies
  • WhatsApp: Support real-time messaging
  • Slack: Integrated management of internal communications

Optional Integration

LINE integration is also available as an option, supporting communication strategies tailored to the Japanese market. Through optional integration, you can secure broader customer touchpoints and build a flexible customer support system.

In particular, LINE is an extremely popular messaging app in Japan, making it an important integration option for many companies. We provide optimal social media support tailored to your company’s customer communication strategy.