Overview of Viber Integration

Viber Integration is a feature that connects the globally used messaging app “Viber” with LiveAgent, enabling centralized management of message exchanges. Customers can make inquiries directly from apps they use daily, and companies can integrate these into their regular support workflows.

Features and Benefits of Viber

Global Market Communication

Viber is particularly popular in Europe and Asia, making it an effective channel for companies with international operations. By integrating with LiveAgent, smooth communication with customers in different regions is achieved.

Efficient Support Workflow

Additionally, since it can be processed through the same flow as existing ticket systems, staff don’t need to switch tools, improving efficiency.

Key Features

Message Management

  • Centralized management of Viber messages in LiveAgent

Customer Convenience

  • Customers can easily make inquiries from apps they use regularly

Global Support

  • Optimal for customer support in international markets
  • Flexible response to regional customer needs

Operational Efficiency

  • Integrated into ticket flow for enhanced efficiency