WhatsApp Integration Overview

To handle WhatsApp messages, you need a number from a provider that supports WhatsApp Business API. In corporate customer support and customer communication, WhatsApp is gaining attention as an efficient communication tool. The main providers are Twilio, Twilio VoIP, and 360dialog, allowing for optimal selection based on each company’s characteristics.

Integration Provider Features

Twilio

👉 Suitable when you want to “prepare a new WhatsApp-enabled number and connect it to LiveAgent.”

Features:

  • Highly reliable cloud communication platform
  • Global support enabling communication with customers worldwide
  • Easy setup and flexible integration
  • Excellent security and scalability

Twilio provides optimal solutions for companies that want to acquire new WhatsApp numbers and integrate them with customer support systems. API integration enables smooth messaging experiences.

360dialog

👉 Suitable when you want to “use your existing company number directly with WhatsApp.”

Features:

  • Can utilize existing phone numbers as-is
  • Strengths in local number management
  • High customizability
  • Flexible response according to regional characteristics

360dialog is suitable for organizations that want to utilize their existing company numbers for WhatsApp business. Since you can use your current number as-is, risks from number changes can be minimized.

Available Integration Methods

This integration is available for Twilio VoIP and 360dialog users. Twilio integration features high reliability and global support, offering benefits such as:

  • Real-time messaging
  • Multi-channel support
  • Auto-response functionality
  • Centralized customer data management

Companies can effectively utilize WhatsApp as a customer support channel through these providers.