What is WhatsApp Integration

WhatsApp Integration is a feature that connects WhatsApp, the world’s most widely used messaging app, with LiveAgent, allowing customer messages to be converted into tickets for management. Companies can centrally manage customer interactions on a global scale.

Benefits and Features

Customers can directly contact companies through WhatsApp, which they use daily, significantly lowering the barrier for inquiries. This is particularly effective for overseas markets and mobile-centric customer segments.

Seamless Customer Support

Since it can be processed within LiveAgent in the same way as other channels, agents can respond efficiently while maintaining consistency in the customer experience.

Key Features

Message Management

  • Convert and manage WhatsApp messages as tickets

Global Communication

  • Streamline communication with customers worldwide

Target Customer Base

  • Effective for mobile-centric customer segments

Cross-Channel Response

  • Can be processed with the same workflow as other channels

Improving Customer Satisfaction

Provides innovative communication methods that lower inquiry barriers and improve customer satisfaction.