About WhatsApp Message Central Management

Message Management Possibilities

WhatsApp messages can be completely centrally managed through SmartWeb’s solution. For corporate customer support and sales departments, 100% ticketing of incoming messages and real-time status management become possible. This enables significant improvements in communication efficiency and customer service quality.

Main Management Features

Message Ticketing

  • Automatically import all incoming WhatsApp messages into the ticket system
  • Assign unique ticket numbers to each message
  • Instantly track agent assignments and progress status
  • Visualize unhandled messages and enable rapid response

For example, when customer inquiries arrive, tickets are automatically created and assigned to appropriate departments or agents. This prevents oversights and response delays.

Status Management

  • Check detailed message status in real-time
  • Automatically update response status (unhandled, in progress, resolved)
  • Rapid problem resolution through escalation features
  • Centralized management of customer communication history

Status management features allow the entire team to share progress on customer interactions. Agent changes and handoffs can be conducted smoothly, significantly improving customer support quality.

Additional Benefits

  • Cloud-based for access anytime, anywhere
  • High security with safe management of confidential information
  • Integration of AI-powered automatic responses and classification features
  • Reporting capabilities for business improvement insights

SmartWeb’s WhatsApp central management solution is the optimal tool for dramatically improving corporate communication efficiency and enhancing customer satisfaction.