What are Agents

In LiveAgent, “Agents” refer to staff members who handle customer inquiries.

Role of Agents

They are responsible for processing inquiries that come through multiple channels such as email, chat, phone, and social media.

Features of Agent Management

Flexible Addition and Removal

For example, you can start with a small team and invite new agents one after another as your business expands. Since unlimited additions are possible, it can flexibly accommodate everything from startups to large enterprises.

Key Points of Agent Management

Channel Support

  • Can handle all channels including email, chat, phone, and social media

Scalability

  • Flexibility to add unlimited agents (costs are incurred per agent)

Permission Management

  • Can separate permissions such as Admin and Agent roles

Individual Management Functions

  • Individual management of notification settings, department assignments, profile editing, etc. is possible

Team Expansion

  • Can quickly strengthen your structure in line with team expansion