What is Agent Report

Agent Report is a feature that provides detailed reports on the number of tickets processed by individual agents, average response times, resolution rates, and more. It enables objective performance assessment and is essential for team management.

Benefits of Data Analysis

By analyzing data on a daily, weekly, and monthly basis, you can understand who excels at which tasks. For example, you can identify personnel who can resolve large volumes of tickets in a short time or those who provide high customer satisfaction responses.

Utilizing for Team Improvement

This enables optimization of personnel allocation and adjustment of educational programs, supporting efficiency improvements across the entire team.

Key Features and Benefits

Performance Visualization

  • Detailed visualization of individual agent activities
  • Ability to measure ticket volume, resolution rates, and response times

Personnel Management

  • Identify areas of expertise to optimize personnel allocation
  • Utilize for training and educational planning

Team Efficiency Improvement

  • Improve overall team efficiency and quality