Overview of Ticket/Customer Insights CRM

Ticket/Customer Insights is a feature that enables the use of customer information and ticket history as a CRM (Customer Relationship Management) system. By adding detailed customer information and referencing it alongside interaction history, you can provide more accurate support.

Use Cases

For example, if you save customer purchase history or contract details as insights, agents can quickly check them when responding to inquiries, enabling answers tailored to individual needs.

Key Features and Benefits

Integrated Customer Information Management

  • Integrated CRM management of customer information
  • Easy reference to contract details and purchase history

Enhanced Support Experience

  • Personalized responses combined with support history
  • Team-wide sharing of customer understanding
  • Delivery of higher quality customer experiences

Requirements and Expected Benefits

Integrated Customer Understanding

  • Centralized management of comprehensive customer information
  • Achievement of swift and accurate support responses

Data Utilization

  • Strategic utilization of accumulated customer insights
  • Continuous improvement of customer experience