Supported Devices and OS

LiveAgent supports Windows and Mac desktop/laptop computers as well as smartphones and tablets such as iPhone/iPad/Android, provided there is an internet connection.

Desktop Environment

Windows

  • Microsoft Windows 10 or later

Mac

  • Apple Mac OS X

Mobile Environment

Smartphones & Tablets

  • Apple iOS
  • Google Android

Feature Limitations During Use

Mobile Browser Limitations

  • Chat reception is not available when using browsers on smartphones and tablet PCs. If you wish to use chat functionality, please use the dedicated apps mentioned below.

  • In mobile view, only ticket viewing and processing are available. To use other features, you need to switch to desktop view.

  • Phone call functionality is not available.

Mobile Apps

LiveAgent provides free dedicated apps for iOS and Android. The app versions enable chat reception and response capabilities.

App Downloads

Main App Features

  • Ticket viewing
  • Ticket resolution, transfer, and reply
  • Chat
  • Ticket selection function (team)
  • Viewing tags, notes, and teams