Filter Function Overview

A feature that sorts large volumes of tickets based on conditions. You can search and classify tickets by status, tags, date, agents, and other criteria.

Support environments often handle hundreds or more tickets simultaneously. The filter function allows you to quickly find target cases and significantly improve work efficiency.

Key Features

Search and Extraction Function

  • Search by conditions such as status and tags
  • Quickly extract target cases from large volumes of tickets

Improved Work Efficiency

  • Significantly improve work efficiency
  • Save and reuse filtering conditions
  • Helpful for prioritizing customer support