Overview of Ticket Merge

Ticket merge is a feature that consolidates multiple tickets related to the same customer or identical content into one. It enables centralized management even when inquiries are scattered.

Specific Examples of Ticket Merge

For example, when the same customer sends the same problem via both email and chat, tickets can be merged and consolidated into a single thread. This prevents duplicate responses and confusion.

Benefits of Ticket Merge

Main Advantages

  • Consolidate duplicate tickets into one
  • Organize customer inquiry history
  • Prevent duplicate responses for improved efficiency
  • Achieve consistent support
  • Contribute to improved customer satisfaction