Can it integrate with our currently operating CRM?
About LiveAgent API Integration
LiveAgent provides APIs that enable flexible integration with your existing systems. This realizes solutions that greatly improve enterprise operational efficiency and enhance the quality of customer support.
API Integration Features
LiveAgent’s API provides powerful functionality that enables seamless integration between customer support systems and existing business systems. With RESTful API design, simple and secure data integration is possible, realizing an intuitive interface for developers.
Integrable Information
The main information that can be integrated is classified into the following three categories:
Contacts (customer information)
- Customer basic information
- Contact history
- Support-related detailed data
Ticket information
- Ticket creation, updates, and search
- Ticket status management
- Agent assignment
Various reports
- Support response time
- Ticket resolution rate
- Agent performance analysis
Benefits of API Integration
Through API integration, the following business advantages can be obtained:
- Centralized data management
- Real-time information sharing
- Business process automation
- Improved customer experience
Related Information
【Related Items】 APIs available in LiveAgent
