Overview of the Pause Feature

A feature that temporarily stops automatic ticket assignment. Useful for breaks or when focusing on other tasks.

This prevents new tickets from being assigned when agents are unavailable, helping to avoid workflow disruptions. It can be used safely even for short breaks.

Key Features and Benefits

Temporary Suspension of Auto-Assignment

  • Can temporarily pause automatic assignment
  • Flexible response according to agent’s work situation

Improved Work Efficiency

  • Enables focus on breaks or other tasks
  • Prevents workflow disruptions
  • Reduces agent burden

Work Style Support

  • Supports flexible work styles
  • Accommodates short-term absences