Overview of Responsibility Assignment Feature

The responsibility assignment feature clarifies response accountability by assigning responsible parties to tickets. It allows you to see at a glance who is in charge and prevents confusion within the team.

Purpose and Effects of Responsibility Assignment

For example, by assigning a specific agent as the responsible party for complex issues, the location of progress management and final decision-making becomes clear. As a result, it prevents abandonment and duplicate responses, supporting smooth business operations.

Key Features and Benefits

Characteristics of Responsibility Assignment

  • Ability to assign responsible parties to each ticket
  • Prevention of confusion through visualization of response status
  • Efficiency improvement by preventing duplication and abandonment
  • Implementation of responses that provide peace of mind to customers
  • Clear definition of responsibility areas within the team