Spam Detection Mechanism

Spam Filter Learning Mechanism

The ticket spam detection mechanism is a learning-type spam filter that improves accuracy by repeatedly having agents manually mark inappropriate tickets as “spam”.

How to Mark Tickets as Spam

To mark a ticket as spam, agents click the “Spam” button at the bottom of the individual ticket screen.

Improving Filtering Accuracy

Initial Stage Filtering

The filtering strength may not be very high when LiveAgent is first implemented.

Benefits of Continuous Operation

However, through continuous operation, it develops powerful filtering capabilities that contribute to agents’ email processing tasks.