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Can tickets marked as spam be restored?
How to restore tickets marked as spam
Tickets marked as spam can be manually restored to the ticket list from the agent screen.
【Related items】 About automatic spam detection
Ticket restoration procedure
- Search in the agent screen
- From the left menu of the agent screen, select “Search” > “Tickets”, then click “Custom search conditions”
Filtering spam tickets
- In the search conditions “Status”, check only “Spam”, then click “Apply”
Restoring tickets
Tickets excluded as spam will be displayed in the list
After selecting the ticket you want to restore, click “Not spam” to restore the ticket to the list screen
