Overview of Split Tickets

Split tickets is a feature that allows you to divide one ticket into multiple tickets, each assignable to different agents or departments. This is useful when multiple issues are included in a single ticket.

Use Cases

For example, when a customer simultaneously submits a “login issue” and a “billing question,” each can be split into independent tickets and assigned to specialized departments.

Benefits

Flexible Issue Handling

  • Multiple issues can be split into independent tickets
  • Proper distribution to highly specialized departments

Improved Business Efficiency

  • Enhanced response speed
  • Improved accuracy of customer responses
  • Ability to organize complex inquiries