What is the Smart Ticket Tag Feature

By adding arbitrary tags to tickets, you can streamline the identification of frequently inquired products and categorization of inquiry content.

Tag Management and Usage Methods

Tag Creation Steps

From the agent screen left menu, select Settings > Automation > Tags > Create.

  • Click the “Create” button, set the “Tag Name,” “Text Color,” and “Background Color” to complete creation. For editing such as name changes, click “Edit” for each tag.

Adding Tags to Tickets

To insert created tags into received tickets, open the ticket, click “+,” select the appropriate tag, and click “Close Window.” When you check the ticket screen, the tag has been added.

Automating Tag Assignment

Routine tag assignment work can also be automated by setting up rules.