Overview of Ticket Fields

A feature that allows you to add custom fields to tickets to store additional information. You can flexibly configure fields beyond standard items.

Use Cases for Ticket Fields

For example, by adding information such as “order number” or “contract plan” as fields, support staff can quickly understand the customer’s background.

Key Features of Ticket Fields

Flexible Information Management

  • Ability to add custom items to tickets
  • Store background information about customers and cases
  • Flexible management tailored to business needs

Improved Support Quality

  • Enhanced efficiency and accuracy of response
  • Achieve support that increases customer satisfaction