What are GIFs in tickets

A feature that allows the use of animated GIFs within tickets. Compared to static explanations, it enables clearer communication of situations through dynamic visuals.

Benefits of GIFs

For example, by sharing bug reproduction steps via GIF, both customers and agents can easily understand the situation. Problems that are difficult to convey through text alone can be visually supplemented, reducing the time to resolution.

Key Features

Key Points:

  • Ability to insert GIF animations within tickets
  • Intuitive sharing of bugs and operational procedures
  • Supplements information that is difficult to convey through text alone
  • Reduces time to problem resolution
  • Has the effect of improving customer experience