SmartWeb’s AI chatbot and AI email response creation (AI Answer Composer) retrieve information from FlowHunt’s knowledge sources and generate accurate responses using RAG (Retrieval-Augmented Generation) technology.

Types of Knowledge Sources

FlowHunt allows you to manage three main types of knowledge sources:

Knowledge SourceDescriptionUse Cases
SchedulesRegular web crawling of websitesProduct information, FAQ, blogs
Q&AManually registered questions and answersFrequently asked questions, important responses
DocumentsFile uploadsManuals, PDFs, Excel files, etc.

Supported Content Formats

File Upload Supported Formats

FormatDescription
PDFPDF documents
DOCX / DOCWord documents
XLS / XLSXExcel spreadsheets
TXTText files
RTFRich text format
CSVComma-separated values
MarkdownMarkdown format
HTMLWeb page format
YouTube videosVideo transcription

Types of Web Crawling

TypeDescription
Domain crawlingAutomatically crawls entire specified domain
Single URL crawlingRetrieves only one specific page
Sitemap crawlingCrawls based on sitemap.xml
YouTube channelRetrieves videos from channels
URL list crawlingRetrieves specified URL lists
XML product feedRetrieves product data from e-commerce sites

Web Crawling Configuration

Update Frequency Selection

Update FrequencyRecommended Use Cases
DailyNews sites, frequently updated FAQs
WeeklyProduct information, blogs
MonthlyManuals, company information
YearlyInformation with low change frequency

*Half the credits are consumed even when there are no changes

Advanced Configuration Options

OptionDescription
Browser usageFor pages requiring JavaScript rendering (additional credits)
Link followingRetrieves linked pages as well
Screenshot captureSaves page images (additional credits)
Proxy rotationCrawls with changing IPs (additional credits)
Exclude URLsSkips URLs with specified patterns
Target URL restrictionRetrieves only URLs with specified patterns
Custom headersAdds HTTP headers for authentication, etc.

Q&A Management System

Q&A Operation Features

  • Immediate reflection: Manually added Q&As are immediately available
  • Priority settings: Frequently asked questions are prioritized
  • Version management: Manages change history of answers
  • Approval workflow: Important information is reflected after approval

Content Creation Guidelines for Better Responses

The accuracy of AI responses heavily depends on the quality of the content it learns from. Following these guidelines to organize your content will improve response accuracy.

Basic Writing Rules

  • Keep sentences short (15-20 words recommended)
  • Avoid technical jargon
    • Example: “facilitate implementation of plans” → “help advance plans”
  • Avoid ambiguous expressions (reduce use of “etc.” and “may be the case”)
  • Use active voice (avoid passive voice)

Content Structure Tips

  • Separate content with headings
  • Utilize bullet points
  • Cover all frequently asked questions
  • Include appropriate white space

Pre-Implementation Preparation Checklist

  • Verify FAQ and manual content is up-to-date
  • Replace technical terms with plain language
  • Optimize structure with headings, bullet points, and short paragraphs
  • Check coverage of common question patterns
  • Fix ambiguous expressions and insufficient explanations

Tip: We recommend reviewing existing FAQs and manuals once before implementation. Check for outdated information or ambiguous expressions.

Benefits of Knowledge Base Sharing

The AI chatbot and AI email response creation share the same knowledge base:

  • One-time setup for both: Register FAQs and manuals once, and they’ll be utilized in both chat and email
  • Response consistency: Provides the same quality responses across all channels
  • Maintenance efficiency: Knowledge updates are immediately reflected in both systems