Which plans include AI email response composition?
Provided as Part of SmartWeb AI Customer Support
AI Answer Composer is one of the features included in SmartWeb’s AI Customer Support.
SmartWeb’s AI Customer Support provides a package of the following 4 AI features:
| Feature | Description |
|---|---|
| AI Chatbot | 24/7 automated response to customer inquiries |
| AI-Integrated Ticket System | Centralized management of inquiries from email, chat, and social media |
| AI Email Response Composition | Automatic generation of reply drafts for customer emails |
| AI Response Assist | AI support for operators’ writing tasks |
Pricing Structure
Initial and Monthly Costs
SmartWeb’s AI Customer Support is provided with the following pricing structure:
| Item | Cost |
|---|---|
| Initial Cost | From 200,000 yen (excluding tax) |
| Monthly Cost | From 20,000 yen (excluding tax) |
※Specific costs will be presented in detail during our proposal after understanding your requirements.
What’s Included in the Monthly Fee
- LiveAgent and FlowHunt usage fees
- AI email response composition usage
- Configuration changes and usage support
- Account addition and setup
AI Provider
AI email response composition is compatible with FlowHunt only (OpenAI is not supported).
| Feature | FlowHunt | OpenAI |
|---|---|---|
| AI Email Response Composition | ✓ | - |
| AI Response Assist | ✓ | ✓ |
Why FlowHunt Only
AI email response composition uses RAG (Retrieval-Augmented Generation) technology to search for relevant information from your company’s knowledge base and generate accurate responses. To realize this functionality, integration with FlowHunt’s knowledge sources (Schedules, Q&A, Documents) is necessary.
Getting Started Process
AI email response composition becomes immediately available upon implementing SmartWeb’s AI Customer Support.
- SmartWeb Implementation - Initial setup performed by SmartWeb team
- Knowledge Base Construction - Register FAQs, manuals, and product information in FlowHunt
- FlowHunt Integration Setup - Connect LiveAgent with FlowHunt
- Start Using in Ticket Screen - Response suggestions automatically generated when emails are received
Integration with AI Response Assist
Drafts generated by AI email response composition can be further refined with AI Response Assist.
Customer email received
↓
AI Email Response Composition (automatic draft generation)
↓
AI Response Assist (text refinement)
↓
Operator review and editing
↓
SendThe combination of these two AI features simultaneously achieves significant reduction in response time and quality improvement.
Related Information
- SmartWeb AI Chatbot Initial and Monthly Costs - Detailed pricing
- AI Learning Methods - Knowledge base configuration
- About RAG Technology - System for achieving high-accuracy responses
- Free Consultation - Implementation consultation
