Mobile App Overview

With the LiveAgent mobile app, you can handle tickets and respond to chats on the go.

Supported OSDeviceDownload
iOSiPhone / iPadApp Store
AndroidSmartphone / TabletGoogle Play

Main Features

Ticket Management

FeatureDescription
Ticket HandlingView, reply to, and resolve new tickets
Ticket TransferTransfer to other agents or departments
FiltersOrganize tickets with preset filters
Tags & NotesView tags and agent notes

Real-time Notifications

FeatureDescription
Push NotificationsInstantly receive alerts for new inquiries
Chat NotificationsReceive customer messages in real-time
Status UpdatesGet notified of ticket status changes

Chat Support

FeatureDescription
Live ChatReal-time chat with customers
Chat ResponsesReply instantly even when away from office
Chat HistoryReview past conversations

Mobile App Benefits

BenefitDescription
Location IndependentProvide customer support outside the office
Instant ResponseStart responding quickly with push notifications
Business ContinuityMaintain support quality while traveling or away
Prevent Opportunity LossAvoid customer churn due to delayed responses

Usage Scenarios

  • Emergency Response While Out - Respond immediately to urgent inquiries
  • Remote Work - Support operations from home or cafes
  • During Sales Visits - Make effective use of travel time
  • At Event Venues - Provide on-site customer support

Download Instructions

iOS (iPhone / iPad)

Search for “LiveAgent” on the App Store and download

Android

Search for “LiveAgent” on Google Play and download

Initial Setup

  1. Download and install the app
  2. Log in with your LiveAgent account
  3. Allow push notifications
  4. Start using