Department Management Overview

Department management is a feature that allows you to organize and manage agents and tickets by department. It enables efficient response by dividing support tasks and leveraging specialized expertise.

Purpose of Department Management

For example, by setting up technical support departments, billing departments, sales departments, etc., you can assign customer inquiries to the appropriate team. This increases resolution speed and improves customer satisfaction.

Key Features

Ticket Assignment

  • Ability to assign tickets by department

Improved Support Efficiency

  • Efficient support leveraging specialized expertise
  • Proper routing of customer inquiries

Team Performance

  • Clear accountability
  • Improved overall team performance