Overview of SLA Log Report

The SLA Log Report is a feature that records and tracks all history related to SLAs. You can view in detail when, on which tickets, and how SLAs were complied with or violated.

Main Purpose of SLA Log Report

SLA History Management

Administrators can use this report to identify trends and causes of SLA violations. For example, it’s possible to discover issues concentrated in specific time periods or departments.

Utilization for Business Improvement

This promotes the implementation of recurrence prevention measures and improvements to business processes.

Key Feature Points

Detailed History Tracking

  • Records and tracks SLA history in detail
  • Clarifies compliance and violation status

Analysis and Improvement

  • Enables identification of violation trends and causes
  • Useful for formulating recurrence prevention measures
  • Serves as a foundation for promoting business improvement