What is Channel Report

The Channel Report is a feature that analyzes inquiry status across multiple channels such as email, chat, phone, and social media. It helps identify which channels are most utilized and assists in formulating support strategies.

For example, younger customers tend to prefer chat and social media, while business customers tend to choose email and phone. By referencing channel-specific data, you can prepare appropriate response methods for each segment.

Benefits of Using Channel Report

It becomes possible to adjust resource allocation for each channel and achieve efficient operations.

Main Benefits

  • Visualize inquiry status by channel
  • Understand usage trends by customer segment
  • Utilize for strategic resource allocation
  • Improve efficiency of multi-channel support
  • Enhance the precision of support strategies