Overview of X (Twitter) Integration

X (Twitter) Integration is a feature that allows you to handle tweets, replies, and direct messages as tickets within LiveAgent. It enables efficient customer support on the highly real-time platform of X (Twitter).

Importance of Rapid Customer Response

Even when customer complaints or questions are posted as tweets publicly, you can immediately detect and respond to them. Rapid response is a crucial element that enhances corporate reliability and protects brand image.

Streamlining Multiple Account Management

Additionally, when managing multiple accounts, you can centralize and manage them all, facilitating coordination between social media managers and customer support teams.

Key Features and Benefits

Ticket Management Function

  • Convert tweets, replies, and DMs into tickets for processing

Brand Protection

  • Protect your brand through rapid response to public complaints

Management Efficiency

  • Manage multiple accounts in bulk
  • Enable highly real-time customer support
  • Strengthen coordination between social media and support departments