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Does it support Viber?
Overview of Viber Support
Viber Messaging Support
Yes, SmartWeb supports Viber messaging, but since regular phone number-linked Viber accounts cannot be integrated, creating a Viber bot account is necessary. By utilizing Viber bots, you can achieve the following benefits:
- Automated messaging
- Improved customer support efficiency
- Real-time communication
Important Notes on Viber Account Integration
Unlike regular personal Viber accounts, you need to create a dedicated Viber bot account. This dedicated account enables advanced features such as:
- Automated response systems
- Message tracking
- Enhanced customer experience
Viber Bot Setup and Features
Setting up a Viber bot account is relatively simple and can be easily done from the SmartWeb dashboard. Key features include:
- Advanced messaging through API integration
- Template message creation
- Rich content delivery (images, links, etc.)
Recommended Use Cases
Viber bots are particularly effective in the following business scenarios:
- Customer support
- Marketing campaigns
- Automated notification systems
The integration process is intuitive and designed so that even those without technical knowledge can easily configure it.
