Overview of Attachment Feature

The attachment feature is a convenient function that allows you to attach files to tickets. You can easily share images, audio, documents, and other files to supplement customer interactions.

Benefits of Attachments

For example, when a customer reports a product issue and attaches a screenshot, agents can accurately understand the situation. This also expands the scope of responses, such as sending manuals as supplementary information for answers.

File Format Control

You can specify the file formats that visitors can upload, such as “jpg, pdf, txt,” controlling which types of files can be attached.

Key Feature Points

  • Ability to attach various files including images and documents
  • Easy for customers to provide additional information
  • Can also be used by agents to provide materials
  • Reduces time to problem resolution
  • Improves accuracy of interactions